Shipping policy

Shipping Policy

Business Name: Elite Mancaves, owned and operated by Almeida Stores LLC

Effective date: February 6, 2026

If you have any questions about this Shipping Policy, please contact us at support@elitemancaves.com or call +1 (321) 420-1467.

1. Order Processing & Confirmation

  • As soon as you place your order, you will receive an order confirmation email at the address you provided during checkout. This confirms that we have received your order and pre-authorized your payment method.

  • We then begin processing your order with our warehouse and/or brand partners.

  • Processing time for most in-stock items: usually 1–2 business days.

  • Custom, made-to-order, or specialty items may require a longer processing time. Estimated lead times are listed on each product page and/or shown during checkout.

If there are any issues with your order (such as address verification or stock availability), we will contact you using the email and/or phone number provided at checkout.

2. Shipment & Tracking

  • Once your order ships, you will receive a shipping confirmation email with tracking information.

  • Tracking is typically provided within 24 hours of your order leaving the warehouse.

  • If you do not receive tracking within six (6) business days of placing your order, please contact us at support@elitemancaves.com and we will investigate.

3. Estimated Delivery Times

Unless otherwise stated on the product page:

  • Standard delivery for in-stock items: usually 5–7 business days after shipment within the continental USA.

  • Custom / made-to-order / specialty items: delivery times vary by brand and product. Current estimates are shown on each product page and/or at checkout.

These timeframes are estimates only and may be affected by factors outside our control (e.g., carrier delays, weather, or peak holiday periods).

4. Shipping Destinations

  • We primarily ship to addresses within the United States.

  • Some brands or products may not be available in certain states or regions due to manufacturer restrictions. Any such limitations will be noted on the product page or at checkout.

  • At this time, we do not ship to PO Boxes, APO/FPO addresses, or U.S. territories for large freight items.

  • International shipping may be available on a limited, brand-specific basis. Please contact us at support@elitemancaves.com for more information before placing an order.

5. Shipping Methods & Service Levels

Shipping methods vary by product size, weight, and brand, and will be displayed at checkout. Typical options include:

a) Standard / Curbside Delivery (Most Common)

  • Cost: Often free on most qualifying orders; any shipping charges will be clearly displayed at checkout.

  • The carrier will deliver your order to the nearest curbside or driveway at the shipping address.

  • This service does not include moving the item inside your home, unboxing, or assembly.

b) Threshold Delivery

  • The carrier will deliver your item over the first threshold of your home, such as a porch, garage, or sheltered area.

  • This service does not typically include room-of-choice placement or assembly.

c) White Glove Delivery

  • White glove delivery generally includes delivery into your room of choice, light assembly (if applicable), and removal of packaging materials.

  • Please note: saunas will not be assembled by the delivery team. Assembly and installation may require a licensed contractor or professional installer.

Availability of threshold and white glove services depends on the product, brand, and delivery location and will be shown at checkout or quoted by our team.

6. Shipping Costs, Surcharges & Oversized Items

  • Many of our products qualify for free standard (curbside) shipping within the continental USA.

  • Some oversized, heavy, or special-handling items may incur additional freight charges or surcharges based on destination, access limitations, or delivery method. Any such fees will be shown at checkout or communicated before your order is finalized.

  • If your location is considered remote or difficult to access by the carrier, additional shipping fees may apply. We will contact you for approval before proceeding.

7. Delivery Appointments & Signature

  • Many large or freight shipments will require a delivery appointment. The carrier will typically contact you directly to schedule a date and time window.

  • A signature may be required upon delivery. Please ensure someone 18 years or older is available to receive and inspect the shipment.

8. Inspecting Your Delivery (Damage / Missing Items)

We want your order to arrive in perfect condition. Please follow these steps upon delivery:

  1. Inspect the outer packaging for visible damage before signing any delivery receipt.

  2. If you notice any damage to the packaging or product:

    • Note it clearly on the delivery receipt (e.g., “box damaged,” “item scratched”), and

    • Take photos of the damage and the packaging.

  3. If the product appears severely damaged, you may refuse the delivery and contact us immediately.

For any damage, missing items, or incorrect products, please email support@elitemancaves.com within 48 hours of delivery with your order number, photos, and a description of the issue so we can assist you quickly.

9. Backorders & Pre-Orders

  • Some items may be on backorder or available for pre-order. Estimated ship dates will be shown on the product page when possible.

  • These dates are provided by the manufacturer and are subject to change. We will notify you if we receive updated information regarding delays or changes to your expected ship date.

10. Order Changes & Cancellations After Shipping

  • Once an order has shipped, we are unable to change the shipping address or modify the order contents.

  • If you need to request a change or cancellation, please contact us as soon as possible at support@elitemancaves.com or +1 (321) 420-1467.

  • Changes or cancellations may be subject to our Returns & Cancellations Policy and any manufacturer restocking or freight fees.

11. Delays Outside Our Control

While we do our best to meet all stated timeframes, occasionally shipments may be delayed due to:

  • Carrier or logistics issues

  • Weather events or natural disasters

  • Peak seasonal volume (e.g., holidays)

  • Manufacturer production delays or supply constraints

In such cases, we will work with our carriers and suppliers to minimize any impact and keep you updated where possible.

For any questions or concerns about your order or our Shipping Policy, please contact:

Elite Mancaves
Email: support@elitemancaves.com
Phone: +1 (321) 420-1467
Hours: Monday – Sunday | 9:00 AM – 7:00 PM EST